The Senior Accounts Receivable Specialist manages customer accounts, collections, credit reviews, cash application, and account reconciliations to support timely cash flow and accurate financial reporting. This role works closely with Sales, Customer Service, and Accounting to resolve payment issues, improve processes, and maintain strong customer relationships.

Essential Duties & Responsibilities

• Assist with customer credit evaluations, including reviewing financial information and recommending credit limits.
• Manage an assigned portfolio of accounts to promote timely payments and improve cash collections.
• Support and mentor AR team members by sharing best practices and identifying process improvement opportunities.
• Monitor aging reports, follow up on overdue accounts, and maintain accurate collection records.
• Reconcile customer accounts and resolve billing discrepancies.
• Investigate delinquent balances and collaborate with internal departments to resolve payment issues.
• Respond to customer inquiries regarding invoices, statements, account balances, and payment activity.
• Review customer agreements and programs to ensure credits, deductions, rebates, and adjustments are processed accurately.
• Apply customer payments daily and ensure proper posting to the general ledger.
• Assist with month-end accrual calculations and account analysis in partnership with the General Ledger team.
• Research and resolve pricing, deduction, shortage, overage, and credit-related disputes affecting collections.
• Support month-end, year-end, and audit activities, including reconciliations and documentation requests.
• Participate in special projects and perform additional duties as assigned.
• Maintain reliable attendance, strong time management, and the ability to meet deadlines in a fast-paced environment.

Qualifications

• 5+ years of Accounts Receivable, Collections, or Credit experience, within the manufacturing industry.
• Strong knowledge of collections, cash application, reconciliations, and credit principles.
• Proficiency in ERP systems and Microsoft Excel.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.